Wishing to modify or rescind your order?
Upon placement, orders are irrevocable and cannot be altered. Nevertheless, there is an opportunity to cancel your orders before they are dispatched for delivery.
Pondering the use of multiple discount codes for a single order?
Regrettably, orders, once placed, are immutable and do not permit modifications. However, cancellation of orders prior to shipment is permissible.
Charged for your order but bereft of a confirmation?
In such an eventuality, we invite you to forward an email to super@handmadeluxurys.com.
Considering payment with multiple cards at checkout?
Regrettably, we are capable of processing only a single payment method for each order.
Encountered an issue with online credit card payment?
Payment declines can arise from a multitude of factors, including incorrect billing information. It would be advisable to engage with your banking institution or your credit card service, as they often can provide further illumination on the matter.
Inquiring about the estimated delivery of your order?
Your order will be processed within an interval of 2-7 business days. We are diligently laboring to maintain the efficacy of our delivery service, yet the safety and health of our personnel and customers remains our cardinal concern.
After the handling and packages are shipped, you can receive them in 5-10 business days.
Are international packages levied with tariff charges?
1. It is noteworthy that the shipping costs we charge are exclusive of any customs duties.
2. In the unfortunate event that your package is detained by local customs, we recommend that you liaise with the customs authorities for assistance in expediting customs clearance.
3. Specific tariff charges are subject to local customs policies.
* Nonetheless, in most instances, our solitary packages are not subject to inspection for duties by customs.
Seeking warranty information for our products?
Indeed, we do provide such assurances. Due to the handmade lether, we extends a 15-day limited warranty that covers only defects originating from the manufacturing process. Damages as a result of misuse or those attributable to standard wear and tear are not encompassed within our policy.
Contemplating a return of a purchase?
Our policies permit a return within the time span of our 15-day Guarantee. In the event our products fail to captivate your affection, we stand ready to accept them back within 15 days subsequent to your receipt of the goods.
*Important Considerations:
1. It is mandatory that the items designated for return are in immaculate condition, preserved in their original packaging. Regrettably, any merchandise that has been utilized or incurred damage is ineligible for return.
2. The financial responsibility for the return delivery rests squarely on the shoulders of the customer.
**For a seamless return process, we kindly request that you communicate with us first via return@handmadeluxurys.com, as it necessitates certain organizational adjustments in our warehouse.
Inquiring about the estimated delivery of your order?
In light of the ongoing uncertainties surrounding the COVID-19 situation, your order will be processed within an interval of 2-5 business days. We are diligently laboring to maintain the efficacy of our delivery service, yet the safety and health of our personnel and customers remains our cardinal concern.
Upon receipt of your returned merchandise, we will meticulously examine the item and subsequently inform you of its arrival. Promptly following this evaluation, we shall confer with you regarding the status of your reimbursement. If your return meets our standards, we shall instigate a refund via your original payment method, most likely your credit card. Anticipate a certain number of days for this credit to materialize, a duration dictated by the policies of your card issuer.
